Warranty

Warranty period by product

Batteries in XPC product are covered for the same period as the product, except where the table states otherwise. Gradual loss of battery capacity from normal aging and use is expected wear, not a defect. A battery that retains at least 80% of its rated capacity is operating as designed. Capacity loss caused by sustained operation above the battery’s rated temperature, or by operation outside the product’s specified conditions, is not covered.

Where XPC start-up is purchased, on-site service and advance replacement apply for the period the start-up covers. Start-up is available in the United States and Canada only.

For products not listed, contact XPC for warranty terms before purchase.

Who and what is covered

1. Covered party. This warranty extends to the original end user: the first end user to buy the product new from XPC or an authorized XPC reseller. It is not transferable.
2. Start date. Coverage begins on the date of purchase by the original end user. Keep your proof of purchase. If proof of purchase is not available, coverage begins on the date XPC shipped the product.
3. Location. The coverage in the table above applies to product installed in the United States and Canada. Product installed outside the United States and Canada is covered for one (1) year from the date of purchase, by depot repair only. Start-up is not available outside the United States and Canada, and the start-up upgrade to on-site service does not apply.
4. Third-party items. Items supplied by a third party rather than manufactured to XPC specification, such as certain batteries, cabinets, and accessories, carry that supplier’s warranty.
5. Which terms apply. This page states XPC’s limited warranty for product purchased on or after [PUBLISH DATE]. Product purchased earlier is covered by the warranty in effect when it was purchased.

What XPC will do

If a covered product fails during the warranty period, XPC will, at its option, repair or replace the defective equipment, components, or parts, or substitute an equivalent product. If XPC determines that repair or replacement is not practical, XPC may instead refund the purchase price. Repaired or replacement product is covered for the remainder of the original warranty period or 90 days, whichever is longer.

Extended coverage beyond the standard warranty period is available by quote.

Freight on warranty returns

For depot repair, the customer pays the cost of shipping the defective product to XPC. XPC pays for ground shipment of the repaired or replacement product back to the customer. These terms do not apply while product is covered by on-site service. They apply once the on-site period ends, including M90S-12S parts coverage in year 3 and Li90 battery coverage in years 3 to 5.

Dead on arrival. If product is dead on arrival, XPC pays shipping in both directions once the customer has requested and received an RMA. Dead on arrival means product that does not function according to its user documentation when first received and connected using proper procedures, as shown in the user documentation or through support provided by XPC personnel or authorized agents.

For product installed outside the United States and Canada, the customer is also responsible for duties, taxes, and customs brokerage in both directions.

What this warranty does not cover

This warranty does not cover damage or failure caused by:

1. Repair or modification by anyone other than XPC or an XPC-approved third party
2. Damage by the customer, improper use or storage, or an adverse operating environment
3. Operation outside the limits of the product’s electrical specifications
4. Use or storage contrary to the product’s operating manual, intended use, or other written instructions

Technical advice furnished by XPC or an XPC authorized representative, before or after delivery, regarding the use or application of XPC product represents XPC’s best judgment in the circumstances, but it is used at the recipient’s sole risk.

How to request warranty service

1. Find the serial number on the back of each product.
2. Contact XPC Technical Support & Service at 1-800-582-4524 ext 2 or service@xpcc.com. Have the model, serial number, proof of purchase, site address, and a description of the failure ready.
3. Obtain an RMA number before shipping anything to XPC. XPC may ask you to complete troubleshooting steps first.

If you bought through a reseller or integrator, you can contact XPC directly for warranty service.

Load protection and other programs

Selected models also carry the XPC Load Protection Policy, which can reimburse damage to properly connected equipment caused by a power disturbance. It requires product registration within 10 days of purchase and is subject to its own terms, limits, and conditions. It is not a warranty.

XPC may offer other programs beyond this warranty for specific products. Those programs are governed by their own terms and do not modify this warranty.

Limitations and your legal rights

The remedies in this warranty are the purchaser’s sole and exclusive remedies for breach of any warranty, express or implied, concerning XPC product.

To the extent permitted by law, XPC disclaims all other warranties, express or implied, including implied warranties of merchantability and fitness for a particular purpose. Where implied warranties cannot be disclaimed, they are limited in duration to the warranty period stated above for the product.

Except as provided in the XPC Load Protection Policy, in no event will XPC be liable for indirect, special, incidental, or consequential damages arising out of the use of XPC product, including lost profits or revenue, loss of equipment or its use, loss of software or data, cost of substitutes, or claims by third parties. XPC’s total liability arising out of or relating to any product will not exceed the lesser of the purchase price paid for that product or $50,000.

This warranty is governed by the laws of the State of Colorado. The United Nations Convention on Contracts for the International Sale of Goods does not apply. Any claim or dispute arising out of or relating to this warranty is subject to the dispute resolution provisions of the XPC Corporation Terms and Conditions, including the arbitration provision in those terms. If you bought the product as a consumer for personal, family, or household use, that arbitration provision does not apply to your claims under this warranty. To the extent permitted by law and except in the case of nonpayment, no action arising out of or relating to this warranty may be brought more than one year after the cause of action has arisen. If any provision of this warranty is held unenforceable, the remaining provisions remain in effect.

Some states and provinces do not allow limitations on how long an implied warranty lasts, or the exclusion or limitation of incidental or consequential damages, so the above limitations may not apply to you. This warranty gives you specific legal rights, and you may also have other rights that vary by state or province.

XPC Corporation reserves the right to modify this warranty. The warranty in effect on the date of purchase applies to that product.