Return Policy

Requesting an RMA

Return requests must be made within 30 days of the invoice date. Contact XPC Customer Account Management at support@xpcc.com to obtain a Return Merchandise Authorization number before shipping product back. Product returned without an RMA number will not be credited.

Have the following ready when you request an RMA. Supplying it up front is the difference between a return that processes and one that sits:

1. Customer number
2. Invoice number
3. Serial number
4. Reason for return
5. Action requested: replacement, repair, return, or credit
6. Whether the box has been opened or is still manufacturer sealed

Product must be received by XPC within 30 days of the RMA date. An RMA that expires unused may result in the account being charged. Failure to return product within 30 days is deemed acceptance of the product.

What we can accept back

Product must be in new, re-salable condition for a refund or credit to be applied, and must be returned 100% complete. Complete means:

1. The original manufacturer box, unmarked and undamaged
2. The UPC label intact
3. All original packing materials
4. All manuals, blank warranty cards, and accessories

Do not write on or damage the manufacturer box. Address labels and markings applied directly to it make the product unsaleable, which is the most common reason an otherwise valid return is reduced or declined.

XPC is not responsible for product that is lost, damaged, modified, or otherwise processed for disposal or resale. At XPC’s discretion, credit for damaged, modified, or partial returns may be less than the invoice price or the individual component price.

Restocking fee

RMAs issued for any reason, including customer mistakes, cancellations, and order changes, are subject to a 15% restocking fee on standard product.

The restocking fee does not apply where the return results from a shipping or order entry error by XPC. See the exception below.

When the error is ours

Where a return results from a shipping or order entry error by XPC, an RMA will be issued and the customer will not bear the cost of that error. In those cases:

1. The 15% restocking fee is waived.
2. Inbound freight is not charged to the customer.
3. Outbound freight of a service level comparable to the original shipment is not charged to the customer.

Freight and risk of loss

Except where the exception above applies, the customer is responsible for shipping charges both to and from the XPC distribution center, and for all risk of loss and damage to product in transit back to XPC.

Product this policy does not cover

End-of-life product is excluded from return.

Items supplied by a third party rather than manufactured to XPC specification, such as certain batteries, cabinets, and accessories, are subject to that supplier’s return terms, and XPC reserves the right to decline a return request on that basis. Customer Account Management can confirm the terms that apply to a specific item before you order it.

How credit is issued

Credit is issued after the equipment has been received and inspected. Where product arrives damaged, modified, or incomplete, the credit issued may be less than the invoice price, at XPC’s discretion.

Questions before you ship anything back

If you are unsure whether an item qualifies, whether a return or a warranty claim is the right route, or how a specific item should be packaged for return freight, ask before you ship it. Almost every declined return could have been avoided by a call first.

XPC Corporation reserves the right to modify this policy. The terms in effect at the time of invoice apply to that order.